Real Data

Outsourcing , also known as subcontracting , is a process by which one company hires another to handle specific tasks on its behalf.

Offering outsourcing services allows companies to focus on their core activities and at the same time have access to experts in different areas to better manage ...

Sales induction program
A sales induction program is a comprehensive training program designed to guide new salespeople into a sales team. It serves to facilitate the new salesperson's entry into the company, to minimize the challenges involved in joining the team and, above all, to prevent them ...

Creating great customer experiences for retailers can be challenging. Learn how to unleash the power of AI and make your store stand out.

The digital transformation of retail has fundamentally changed how the entire industry operates. From supply chain management to predictive analytics, it has ...

What is lead scoring?
Lead scoring is a method used by companies to evaluate the quality and potential of a potential client based on the information available about them, which consists of assigning a score based on their interactions.

This measurement will give you an idea of ​​the probability ...

What is a potential client
Customers are the reason for any business to exist. They are the ones who buy your products, use your services, and create a community around your brand. In other words, they are the pillar that supports your success every day.

According to a recent study , the new ...

How to attract customers to your business quickly? 9 practical tips
“How to attract customers to your business quickly and effectively” is a question on the minds of entrepreneurs across all industries.

Despite the challenges brought by the pandemic and the resulting economic uncertainty, a PWC ...

Support services refer to the set of tools and processes that a company makes available to customers to provide them with effective assistance. Its main objective is to answer questions and resolve problems, as well as ensure customer satisfaction and foster long-lasting relationships.

They are an ...

complaints on social networks
With the digital transformation, social media is becoming increasingly important in people's daily lives. For some, it is a channel for connecting with friends and family; for others, it is a work tool for networking or promoting marketing strategies.

YouTube ...

incident management procedure
Incident management is more crucial than ever. To give you an idea, 62% of companies used an incident management procedure to address the crisis caused by the COVID-19 pandemic .

The data, included in PWC's Global Crisis Survey 2021 , is accompanied by another alarming ...

Customer service protocol
Designing a customer service protocol is essential for business success. In a highly competitive market, investing in improving the experience you provide can help you stand out from the competition — in fact, 88% of companies already prioritize this aspect.

To achieve ...