Customer satisfied with the company's SDR interaction
Now that you know how essential it is to have a telephony platform, it’s time to learn about the best options on the market to invest in and make your customer prospecting effective. Stay tuned!
1. Call me
To begin with, we couldn't talk about another telephony platform: Ligou.me's IP/Virtual Cloud PBX . It is the most complete solution on the market for small, medium and large companies. Its main features include:
CRM integration: access the complete interaction history of each of austria mobile phone number list your leads, personalize communication and make your arguments much more convincing.
click-to-call: allows users to make calls with just one click directly from the CRM or other integrated software, as it registers the data of all prospects;
Real-time reporting: Track call performance with detailed reports and KPIs such as response rate, average conversion time, or cost per lead;
call recording: all calls made on the Ligou.me IP/Virtual Cloud PBX can be recorded and stored for analysis and improvement of the prospecting sector;
Self-service: professionalize call reception with URA. This feature expands service to 24/7 and optimizes call routing between departments.
Ligou.me's main focus is to simplify the management of your company's phone calls. It is much easier to manage not only prospecting activities, but also customer service with the solution.
Take the free trial now and discover all the advantages of Ligou.me's Cloud Virtual/IP PBX in practice!
2. Zendesk
Zendesk also has telephony software. It is a complementary solution to the other products or services that the company has. Still, it works well.
The platform is called Zendesk Talk. It has essential features that greatly improve the management of interactions and productivity of your teams when prospecting. Check it out below!
Routing: This feature allows calls to be transferred to the right agents at the right time. This ensures that calls are always answered effectively. This increases the chances of the lead moving forward in the purchasing journey;
unified conversations: with the option of integrating telephony with CRM or omnichannel platforms, SDR teams have all the tools they need to do a good job of prospecting in the same space;
Reports: Zendesk Talk provides real-time reports so you can track the performance of different aspects of your company's customer prospecting. It also helps you to improve potential bottlenecks in your operations.
3. Intelbras
Intelbras is a Brazilian company recognized for providing complete telecommunications solutions. Although it is not its main focus, the organization offers a cloud-based PBX called Wide Voice.
Just like Zendesk's telephony platform, it is a basic option. In other words, it doesn't have that many features. However, it can still be very useful for prospecting for your company. The advantages are: