The cons of WhatsApp chat is that you will

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definitely have to expect customers to text you 24/7 but you can manage this situation by using a phone number exclusively for customer care, or for work, and set up an automatic message in case the customer texts but you can't respond at that time. By doing this you will be able to organize dedicated hours for customer care, but the customer will still perceive professionalism and courtesy. Chatbot and Live Chat: in both cases, these are real-time chats that the customer can start directly from the e-commerce site or from the app, if they have one.

But what is the difference? cook islands business email list Live Chat is an instant messaging service that is more similar to a phone call, in that support is provided by a dedicated operator who is therefore able to help the customer with (hopefully) any request they may have. Many companies, in case the live chat operator is overwhelmed, also provide an instant message that allows the customer to send a support request and be contacted, even by phone, when the operator is available. A solution to this problem could in fact be Chatbots , that is, virtual operators managed by artificial intelligence that manage chats that replace human operators and that therefore, through keywords or a small survey, are able to support the customer by answering the question or directing him to pages of the site where he can find the answers.

Or a service like Voxloud that allows you to immediately contact a lead right after you have acquired it, thanks to Robocalls. If you want to learn more, don't miss our review of Voxloud . customer care live chat E-mail: the most widespread tool in e-commerce customer care because it allows you to manage customer requests in a limited time, for a limited number of staff, taking into account the quantity of requests of that specific e-commerce. If the request is not very urgent, it is also highly appreciated by the customer who forwards his request without having to remain glued to the phone or computer waiting for the operator's response.