Measure key results with SGD Business Suite Messaging Insights Orders from Messaging 6
Similar to the Appointments view, the Orders panel romania b2b leads breaks down these metrics so you can identify potential bottlenecks. You can view the total number of orders created, paid for, shipped, received, and canceled.
It’s a good idea to revisit your order workflow to incorporate additional follow-up actions. If you see a lot of canceled orders, you may want to review your order policies to filter out unqualified customers and avoid unnecessary work for your team.
Monitoring responsiveness
Now you know how many and what types of people are sending DMs to your business. But how does your team respond? Scroll down to the Daily Responsiveness panel to monitor these metrics.
Monitor responsiveness with SG Business Suite Messaging Insights Daily response rate 7
Business Suite displays the response rate, expressed as a percentage, which reflects the percentage of messages your business responded to within 24 hours of receiving the message. Ideally, your response rate should be close to 100%, meaning you respond to all messages within a day.
If your response rate is significantly less than 100%, you may be missing out on valuable opportunities to connect with your customers. To improve your page response rate without investing a lot of extra time, check out the following tips.