It saves time, so your agents can focus on urgent cases and not send reminders to multiple customers.
You will have the flexibility to create campaigns and shots according to your current strategy.
And if you have customers in other countries, you can send relevant messages based on their local time zone.
Have you ever thought about having to wake up at two in the morning to send a country code philippines list reminder? With scheduling, you don't have to go through that.
When scheduling the sending of messages, the chance of human error is reduced, because we can review the content in advance, avoid typing problems and send the message at the right time.
This action can help build customer loyalty, sell complementary solutions, increase engagement and analyze which information is useful for your audience.
Opening calls when you want to speak to a specific customer;
Send messages;
Campaigns;
Carry out internal notifications;
These four actions bring more agility to your routine and allow you to keep your customer base warm through frequent contact and campaigns.
Another example is: if every 15 days you want to evaluate the quality of service provided by your team, you can schedule an internal reminder so you don't forget to do it.