The biggest opportunity to stand out from the rest of the customer germany phone number service team is to send your customers personalized, free emails or cards. Offer them a small gift or discount on their next purchase a week before and after the holiday. For this, you can use various dedicated customer service apps, such as Happy Birthday by Email , for example. It collects your customers' emails and automates the whole process. Wishing a customer a great day or a Merry Christmas can go a long way in making them feel valued.
In addition to proactive customer support, create a detailed FAQ page. In fact, 40% of buyers prefer self-service over communicating with agents. A detailed FAQ section can motivate your customers to anticipate their needs before asking for help. Check out the best practices an FAQ page should include:
Provide additional information about your company – allow your customers to get to know your company better;
Handle common support questions – save your customers time by analyzing some issues based on your customer experience ;
Keep your answers simple – avoid buzzwords and technical jargon so that your customers don’t misunderstand you.
Wrap it
Nowadays, the quality of the services you offer can have a significant impact on your brand image, so customer service is your sure way to get satisfied customers who are willing to leave their feedback and recommend your business to friends. All that is needed is high-quality, proactive and timely support. Consider building bridges between customers and a customer service department as this can lead to the desired success. That's why it's better to invest in your support team first and enjoy the financial return afterwards.