A fundamental attribute of this method is group dynamics, understood as cooperation between the moderator - the interviewer - and the interview participants. Interaction between the interviewees favours the observation of interactions between the interview participants. When conducting an in-depth market study, it is important to keep in mind that the representativeness of the group is an issue, while in the "focus" the most important thing is the appropriate selection of respondents based on their knowledge (the group should consist of 7-12 people). This number of test subjects is based on the fact that the aim of the study is to observe consumer reactions to the analysed products or services. This will allow them to be adapted to the needs of customers in a pre-selected target group. But let's answer the question: when should we decide to conduct a focus group study? The answer is simple - as long as we want our product to meet customer expectations and be more competitive on the market.
This applies not only to products and services that are just entering the market, but also to those that have been on the market for some time. Rebranding and increased competition force companies to introduce changes to their product lines and adapt them to the needs of consumers. It is not enough to promote a product or service; it must be constantly improved by following trends or setting them yourself, and building a good brand image. To do this, it is necessary to study the preferences that prevail in the market using available methods, such as focus groups.
How are "focos" carried out?
The first and most important activity is to define the objective and scope of the study, which is necessary for the subsequent definition of the group of respondents on which it will be carried out.
Next, move on to the next stage of preparation, namely b2b email lists poland planning. It is no less important than the topic discussed above. The most important organizational decisions need to be made, such as the selection of the focus room (the place where the interview will take place) and the preparation of the subjects. Once the topic is known, the objective defined and everything is planned, we can proceed to the creation of the scenario, which will answer all the questions that interest us, although it should be noted that it is not a necessary element when conducting a survey.
Another key element is the selection of the group of respondents. Respondents should not be random people, as we want them to have relevant knowledge of the product or service, supported by consumer experience, and to be part of the target group selected in the previous quantitative survey. Once this is done, the survey can begin.
One of the key roles during the focus session is for the moderator to direct and oversee the smooth running of the survey. His or her main responsibility is to put into practice the scenario created in advance. Conversations should not be allowed to go off topic and for some respondents to take the floor. An experienced moderator knows when to stop the conversation or to steer it in the right direction, without suggesting an answer. The last element of research is analysis. Notes, recordings made during the focus study and transcripts made from them are useful in creating it. Nowadays, all professional focus rooms are equipped with audiovisual equipment. All these elements contribute to a perfectly prepared analysis of a product or service.