Mobile messaging to improve the patient experience

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Did you know that three-quarters of the world's population owns a mobile phone? And that around 4.3 billion people own a smartphone? Mobile messaging is therefore a particularly effective communication channel to reach your target and improve the patient experience . It is an accessible, practical and easy-to-use means. Your contacts will not have to search for the information they need in an overloaded mailbox...

You can interact with patients by integrating buttons, allowing them to receive images, videos and other media… Your contacts also have the option to talk to a chatbot . Depending on the chosen channel, recipients sometimes don’t even need internet access to receive a message.

Here are some of the top ways to use mobile messaging to improve the patient experience .

1. Appointment reminders

2. Drug Withdrawal Notifications

3. Exam Results Updates

4. Emergency Alerts

5. Medication reminders

6. Two-way conversations

7. Patient feedback and surveys

8. Internal communication

Improving the patient experience with mobile messaging
1. Appointment reminders
Every week in France, 6 to 10% of medical appointments are not honored. This represents 27 million consultations per year and approximately 2 hours of consultations lost every week. For healthcare kuwait whatsapp list professionals, these no-shows represent a significant financial loss. That is why it is time to consider more innovative and cost-effective ways to communicate with patients.

Mobile messaging channels, such as SMS and WhatsApp , have average open rates of up to 98% for SMS and 99% for WhatsApp. Additionally, over 90% of people read a text message within three minutes of receiving it.

Ditch the mail that takes days to arrive and is easily misplaced. The same goes for emails that can end up in spam folders. Opt for sending appointment reminders via SMS or WhatsApp. With Esendex, discover the benefits of mobile messaging to improve the patient experience .

2. Drug Withdrawal Notifications
When medications are ready for collection, notify patients promptly via SMS. This saves them the hassle of going to the pharmacy to check if the order is available and having to wait. For pharmacy staff, this means fewer people showing up for this reason, leaving more time to help other patients.

3. Exam Results Updates
Waiting for test results can be frustrating, especially if the patient has to wait for the hospital or medical office to call with the results. In many cases, the patient may call the front desk to see if the results can be provided sooner than expected. Not only does this impact the patient experience , it also contributes to longer wait times.

As with medication recall notifications, why not send medical test results via SMS , WhatsApp or RCS message ? If the results are confidential, you can invite patients to call the practice or send a text message allowing them to book a time slot to call a doctor. So, you too can adopt mobile messaging to improve the patient experience .