Mamaway brand products have been successfully promoted to the global market, among which the Malaysian market adopts the Omnichat one-stop conversational business system.
Mamaway Malaysian e-commerce company will start using Omnichat to practice conversational commerce from July 2022.
Mamaway Malaysia Marketing Manager Yong Xin shared: "Mamaway has been operating LINE for a long time. We know that instant messaging is a very effective communication channel, so we also want to reproduce the advanced applications that LINE official accounts can do on WhatsApp, so I started looking for vendors that could support WhatsApp Business API applications, and then I chose Omnichat.”
Currently, in addition to connecting to the WhatsApp, Mamaway Malaysia uses advanced functions such as Chatbot, multi-person team management, shopping cart remarketing, and precise iraq email list promotion in WhatsApp. It also integrates other messaging channels into Omnichat for unified management, which is more transparent. Enhance the exposure and effectiveness of official website activities through on-site message marketing. The conversion rate assisted by Omnichat can reach 5-6 times the average website.
Real-time customer service integration accelerates response to the Malaysian market's "pre-sales inquiry" feature
Mamaway Malaysia Marketing Manager Yong Xin shared: "Malaysian consumers are very accustomed to 'chatting privately' before online shopping. Since they can't touch the product directly, they ask a lot of questions first, and often even want to call or voice call directly. We understand that as long as we can respond to questions immediately, the closing rate will be greatly improved. After using Omnichat, we can respond to customers in a real-time manner and ensure that all information is not missed.”