obviously by remodulating the amount of staff.
Posted: Sun Jan 19, 2025 11:00 am
What is meant by customer care? Definition and meaning “Customer care”, literally “customer care” , is one of those English words that have entered into everyday Italian. When we talk about customer care in Italy, in fact, we mean all those activities that offer customer assistance , as we have already said, in every phase of the purchase of the good or service. customer care customer service Nowadays all the big companies have an office entirely dedicated to this aspect, with even dozens of employees… However, this aspect should not be underestimated even by emerging businesses,
If until a few years ago the focus was almost russia b2b leads exclusively on the quality of the product, now the customer is at the centre . A customer who is increasingly demanding , who considers a good purchasing experience important and who therefore, in the sea of offers and competing companies, will choose the one that offers him the greatest security and by which he will feel most represented. And yes, he is often willing to spend even more. Customer care and customer service: what are the differences? Although we often talk about “customer service” meaning everything that is part of the customer-company relationship, there is actually a distinction between customer care and customer service.
Customer care : " customer care " includes all those activities that have the aim of attracting the customer to purchase , which resolve doubts and questions and help the customer in choosing the product or service best suited to his needs. But not only that. It also deals with designing all those marketing activities related to the brand to increase the credibility of the company, the trust that the customer can nurture and take care of the quality of the products and/or services. Customer service: “customer assistance” instead comes into play when the customer is already an integral part of the company but needs post-sales support .
If until a few years ago the focus was almost russia b2b leads exclusively on the quality of the product, now the customer is at the centre . A customer who is increasingly demanding , who considers a good purchasing experience important and who therefore, in the sea of offers and competing companies, will choose the one that offers him the greatest security and by which he will feel most represented. And yes, he is often willing to spend even more. Customer care and customer service: what are the differences? Although we often talk about “customer service” meaning everything that is part of the customer-company relationship, there is actually a distinction between customer care and customer service.
Customer care : " customer care " includes all those activities that have the aim of attracting the customer to purchase , which resolve doubts and questions and help the customer in choosing the product or service best suited to his needs. But not only that. It also deals with designing all those marketing activities related to the brand to increase the credibility of the company, the trust that the customer can nurture and take care of the quality of the products and/or services. Customer service: “customer assistance” instead comes into play when the customer is already an integral part of the company but needs post-sales support .