An exit popup is a mobile cart abandonment strategy where an abandoned cart message pops up when users attempt to navigate away from the app. This smart strategy also comes in handy when users try to delete your app entirely. Again, you can customize the message based on the shopper, the product being viewed, and the posit iraq whatsapp group link ion in the buyer’s journey. Here is one of our favorite exit-intent popups:
Everything in your e-commerce app, right from design, layout, CTA, to the checkout process, should undergo A/B tests. This is one of the most critical stages in your cart abandonment campaigns in the e-commerce niche. We recommend looking at the big picture to see what’s still working and what might need changing. For instance, if an email subject line generates a higher open rate, you can make it the control version and then test improved versions until you find one that outperforms it, and so the cycle continues.
Data-based analytics also gives you an idea of customers worth winning back. Essentially, customers with a low lifetime value or proven difficult in the past are probably best left to your competitors. Analyze your customer data to see what customers are worth re-engaging, and be sure there are no leaks in your conversion funnel.
8. Have a solid return and refund policy
Creating a strong money-back guarantee and return policy saves you from bad rap and closes future cart abandonment loopholes due to negative reviews. This helps you gain shoppers’ confidence and brand loyalty. Let’s take a look at how H&M does it:
9. Get consumer feedback and provide real solutions to their pain points
Take an omnichannel approach to consumer feedback. Send a post-cart abandonment survey to know why potential customers changed their minds. Also, ask how they rate your app’s checkout process, as well as areas they feel you should improve on.
10. Win back trust with social proof and trust signals
Social proof, such as reviews and user ratings, is the most honest form of customer flattery. Before buying, most shoppers check out testimonials from past buyers before making a decision. To effectively recover abandoned shopping carts, we recommend highlighting credible social proof in emails, ads, push notifications, in-app messages, etc.
Here's a perfect example: