Identify the customer's need and direct the call efficiently
Posted: Sun Dec 22, 2024 9:21 am
The PABX system has the URA (audible response unit) tool, which enables the correct routing of customer calls to attendants according to the need and option chosen in electronic service.
Call forwarding between extensions
It is possible to automatically transfer the call through follow me or overflow, when an extension is not answered or is busy, the call is automatically transferred to another responsible attendant.
Call forwarding to multiple devices
During shift times and days, for example, when employees are on their days off, but a portion of the team is available in case of an emergency, it is possible to forward calls to a cell phone, remote extension, or IP phone, for a previously determined period of time.
Call recording
As we detailed in this post , call recording is an essential resource for administrative control and management. It allows for more efficient supervision of teams, aligned with business goals and objectives.
Companies are often divided into departments that, despite operating russian phone numbers independently, are interconnected. It is very important to create a telephone policy to manage calls, with all the guidelines and specificities. In addition to being essential for information security, a telephone policy and the use of IP PBX technology structure and support the efficient use of resources, such as preventing employees from using corporate extensions for personal calls, or ensuring that only authorized employees contact certain extensions.
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With IP PBX, it is possible to increase the number of extensions according to the company's growth, from 1 to 1,000 extensions, with quick and simple activation, and without the need to purchase new hardware. In addition to faster dialing and free conferences and meetings between extensions, PBX offers several features that allow you to define an organized and strategic call flow.
Ligue.me has a team of experts available to answer your questions and come up with the best strategy for the digital insertion of your business. Speak to one of our representatives and learn more about IP PBX.
Call forwarding between extensions
It is possible to automatically transfer the call through follow me or overflow, when an extension is not answered or is busy, the call is automatically transferred to another responsible attendant.
Call forwarding to multiple devices
During shift times and days, for example, when employees are on their days off, but a portion of the team is available in case of an emergency, it is possible to forward calls to a cell phone, remote extension, or IP phone, for a previously determined period of time.
Call recording
As we detailed in this post , call recording is an essential resource for administrative control and management. It allows for more efficient supervision of teams, aligned with business goals and objectives.
Companies are often divided into departments that, despite operating russian phone numbers independently, are interconnected. It is very important to create a telephone policy to manage calls, with all the guidelines and specificities. In addition to being essential for information security, a telephone policy and the use of IP PBX technology structure and support the efficient use of resources, such as preventing employees from using corporate extensions for personal calls, or ensuring that only authorized employees contact certain extensions.
"With IP PBX, it is possible to increase the number of extensions according to the company's growth, from 1 to 1,000 extensions, with quick and simple activation, and without the need to purchase new hardware. In addition to faster dialing and free conferences and meetings between extensions, PBX offers several features that allow you to define an organized and strategic call flow.
Ligue.me has a team of experts available to answer your questions and come up with the best strategy for the digital insertion of your business. Speak to one of our representatives and learn more about IP PBX.