According to Invesp , companies with omnichannel customer engagement strategies retain an average of 89% of their customers, compared to a 33% customer retention rate for companies with weak omnichannel customer taiwan phone numbers engagement. Tools like these allow for a more detailed and efficient assessment of the interaction between staff and the company with customers.
VoIP
Voice over IP is a well-established technology in the business world. It can be used to transform voice into data and transmit it over the internet to any connected device. By installing software, transmission can be done exclusively over the internet, with connections between cell phones, computers and tablets, IP phones or through a conventional telephone with an ATA adapter.
"Cloud telephony
Cloud telephony is a VoIP solution in which data is transmitted digitally and stored on a secure network of servers hosted on the Internet, without requiring devices or physical space. By contracting this service, it is possible to communicate internally between extensions at no additional cost, including from other states, hold videoconferences and teleconferences, record calls and integrate the telephone system with the company's information in an intelligent way.
With the cloud, data is stored on the internet, via online servers, and accessed through connected devices, such as cell phones, tablets and computers, and is not restricted to the device's hard drive. For companies, storage management and control is contracted as a service, which adapts to needs and growth, with agility and on a global scale.
5G Network
At the beginning of 2021, ANATEL authorized the notice with regulations for the implementation of the fifth generation of mobile internet in Brazil, and the expectation is that by July 2022 companies will have access to this technology.